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Maren L. Hickton is the principal of Maren Incorporated, a Full-Service
Hospitality Consulting and Marketing Firm based in Pittsburgh, PA. Maren writes about a variety of business challenges that independent restaurants encounter. Maren can be reached by e-mail at info@mareninc.com.
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David Scott Peters is the founder of Smile Button Enterprises, LLC, a hospitality systems consulting firm that trains restaurant owners and managers on the appropriate skill sets and SMART Systems-those that are Simple, Measurable, Applicable, Repeatable and Trainable-to realize their dreams in the competitive restaurant business.
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Paul C. Paz is a Hospitality Consultant & Author of the book Service At Its Best: Waiter-Waitress Training. First and foremost, however, Paul is a professional waiter. Paul can be found online at WaitersWorld.
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Ian Maksik, "Professor of Service", is America’s "Service Guru".
Ian trains staff in the art & science of table service and helps turn a staff’s service sins into service solutions. Ian is the owner and dean of America's only School for the Service Arts. He is the author of the hit selling video/manual training program The A to Z's of Professional Table Service and the soon-to-be released Service Stinks. Ian can be contacted at ian@usawaiter.com or online at usawaiter.com.
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Phillip Silverstone writes and hosts syndicated radio and TV wine features. His book, "Cheers! The World of a Wine-osaur" (Camino Books, $12) is available in bookstores everywhere. Phillip can be reached via e-mail at: winechap@pond.com.
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John Hendrie, is CEO of Hospitality Performance, Inc., a full-service hospitality consulting company. With a strong background in Hospitality, Human Resources, Organizational Effectiveness, and Communications, John has devoted his career to establishing Standards of Excellence across varied businesses.
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Eric Hahn, Founder and Research Developer of RestaurantEdge.com is a 25-year industry veteran, who has an extensive background in operations. A Phi Alpha Theta graduate of Indiana University, Hahn is also a former congressional lobbyist researcher with the National Federation of Independent Business (NFIB) in Washington, D.C.
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John Nessel is the President of Restaurant Resource Group, a Boston-based consultancy providing financial tools and support services to independent restaurants and the hospitality industry. He can be reached at john@rrgconsulting.com
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Rick Hendrie, created LINK Inc. in 2000 to help client companies define, brand and market unique retail experiences. He does extensive speaking to industry groups and associations, offering keynote, workshop and seminar presentations.
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Aaron Allen is the Founder of Aaron Allen & Associates, an Orlando based strategic marketing consultancy that specializes in the foodservice and hospitality industry.
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Robert Becker is a restaurant credit card processing consultant and the author of Merchant Processing 101. Bob's expertise includes analyzing present restaurant processing programs to greatly reduce or eliminate various fees charged. Bob can be reached at robertbecker@merchantprocessing101.com.
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Michael Attias operates a restaurant in Nashville, TN, and helps restaurant owners add or expand a catering profit center through his company The Results Group. Michael can be found online at www.ezRestaurantMarketing.com.
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Miriam Silverberg is founder and president of Miriam Silverberg Associates, a publicity firm in New York City. She has publicized some of the top restaurants in New York. She is a guest on the publicity panel at Marymount Manhattan College's annual day-long seminar for writers. She can be reached by e-mail at silverbergm@mindspring.com.
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Ron Gorodesky is principal of Restaurant Advisory Services. RAS provides full-service consulting services to the restaurant and hospitality industries focusing on every aspect of the life cycle of restaurants and other hospitality organizations, from pre-opening and conceptual planning, to day-to-day operations, to design and brokerage.
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LEO
FOX
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Leo B. Fox, is the founder and Managing Director of World Shippers & Importers Co, of Philadelphia. The firm specializes in importing limited production wines from Italy, France, Portugal and Spain. Mr. Fox may be contacted at wshippers@aol.com.
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