Contributors to Restaurant Report

John Hendrie, is CEO of Hospitality Performance, Inc., a full-service hospitality consulting company. With a strong background in Hospitality, Human Resources, Organizational Effectiveness, and Communications, John has devoted his career to establishing Standards of Excellence across varied businesses.

Articles by John Hendrie

• A Breakfast Burrito Doesn't Cut It - Why Local Flavor Is Not Sufficient To Compete With The "Formulas"
  
  
• Count Or Grind The Beans? The Hearty Aroma Of Hospitality At Risk
  
  
• The Decline of Service Etiquette
  
  
• Evaluating the Guest Experience
  
  
• Grappling With Progress, A Destination Denies Chains
  
  
• The Grass is Always Greener - Good Retention Strategies Can Break the Myth
  
  
• Have It Your Way! Will Technology Replace "Service" in Fast Food and Casual Dining?
  
  
• How Reliable Is Your Brand?
  
  
• Human Capital Crisis In Hospitality
  
  
• Innovation - How To Rekindle The Spirit Of Hospitality
  
  
• Overcome By Ambiance!
  
  
• Promoting the Dining Experience by Matching Expectations
  
  
• Remarkable Hospitality - The Road Map To Excellence
  
  
• Smile, It Enhances Your Face Value
  
  
• Turning a Transaction into a Relationship
  
  
• The Value Of Membership - What Have You Done For Me Lately?
  
  
• Wild Willy's: A Primer for Restaurant Success
  
  

---

More On John Hendrie...

John began with WESTIN HOTELS, opening the Peachtree Plaza Hotel (Atlanta) in charge of Training and the Los Angeles Bonaventure Hotel, responsible for Training and Staffing. He was promoted to Senior Management at the WESTIN St. Francis (San Francisco) and served on the Executive Committee. Additionally, as an "effective Business Partner", he has provided Strategies to better define Product/Service, Contain Costs, Increase Productivity and Enhance Profitability within Manufacturing, Transportation, the Graphic Arts and Life Sciences.

For the past ten years, he has Presided over Ragsdale Associates, Inc., a Consortium of Management Consultants, specializing in Customer Service/Satisfaction, Communication and Human Resources.

In launching Hospitality Performance, Inc., as an entitiy, he has taken proven Hospitality concepts and practices to a new level of excellence, establishing the portal to a Remarkable Hospitality Experience for all segments throughout the world.

John holds an English Degree and received his Masters from the Cornell Hotel School. He resides in Merrimac, MA.

New Contributors are always welcome. If you have expertise to share with our audience write in to us and let us know.