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Does Your Service Training Stick? How to update your approach to appeal to Generation X and Y By James Dunne I knew that I was finally old when I muttered the words that I swore I would never say: "Kids these days...they donıt know how good theyıve really got it!" Regardless of whether you feel this way, or whether you sympathize with the plight of the so-called slacker generation, you must understand ONE thing: What you feel does not matter! Your focus need NOT be on how to change these post baby-boomers (aged 34 and younger), but rather, how to understand them. Formerly in management, I have been a service staff trainer and Professor for the past five years. I have discovered that the traditional style of education is no longer effective. I say this after stumbling through my first couple of years, trying to be both the authority and the authoritarian. The full version of this article is now available on Restaurant Report's membership site RunningRestaurants.com. Click here to go to the article page.
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