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Guess Who's Coming To Dinner? By Bob Bradley
Why does Tony May look so uneasy? There are some truly great Italian restaurants in these United States, and if you had to choose just one to experience the best this cuisine has to offer, you might want to begin start
at San Domenico in New York City - it doesn't get any better. And with all
the success and all the accolades, Tony has that look of concern. Now keep
in mind that Mr. May takes the Italian thing very seriously, and much of his
culinary life has been devoted to elevating the image of Italian cuisine in
America.
Thanks to a recent interview that appeared in Food Arts Magazine by Stephen
Michaelides, I was able to discover the source of his apparent discomfort.
It seems that Tony May, and others like him, are less than enthusiastic about
what the chains are doing to his beloved Italian Cuisine, and that's putting
it mildly. And keep in mind that so many in the independent community are
absolutely certain that the chains are coming to their place for dinner and
stealing portions of their concepts.
According to Michaelides, Mr. May acknowledges the trickling down of his
influence and other Italian restaurants he respects, but what results is a
tarnished copy, and while he'd like to change that, he admits it's futile.
Tony insists that the chains should do Italian food correctly, and they are
dealing with consumers who have a limited knowledge of Italian cuisine.
Moreover, according to Mr. May, "Rather than go to the trouble of educating
consumers, they are content to giving them something far removed from
authentic contemporary Italian cuisine It's Italian food maintained at a
level which Italians don't recognize, and that I believe is wrong."
Of course, Tony May is what one would characterize as a "purist". And when
it comes to a discussion of purity in modern day America, one should not be
too surprised at the apparent success of so much in the chain industry. This
is not to suggest that what the chains are doing is somehow inherently wrong
or evil, because call it what you will, they've got a lot of folks coming to
dinner!
I opened a recent copy of Sports Illustrated and stared at a beautiful, full
page, four-color ad featuring wine (not food) and the signature at the bottom
was non-other than the Olive Garden. A full page in Sports Illustrated can
take a hefty chunk out of any marketing budget, and I couldn't help but
wonder, when was the last time that San Domenico, (or any independent
restaurant) spent some $180,000 for a full page in any magazine.
Who are these people, and why are they talking about wine, and how can they
afford this type of advertising in a weekly issue of an SI? The simple
answer is that Olive Garden is a chain of some 459 (US) restaurants owned by
the Darden Group, the largest casual dining company in the world. They also
own the highly successful Red Lobster.and Bahama Breeze Restaurants, and with
some 1100 individual locations, and some 115,000 employees, we're talking
about a formidable force in the restaurant industry. Trust me when I tell
you that they can easily afford the $180,000 for that little old ad in my
weekly sports magazine, and they can easily afford all those television
commercials that are so well done that even I'm tempted to have dinner in one
of their restaurants.
And here's all you have to know...the Olive Garden has just concluded a
partnership with an Italian, family-owned winery called Rocca delle Macie,
operated by Sergio and Daniela Zingarelli. The partnership consists of two
elements: Olive Garden Riserva di Fizzano, a restaurant specializing in
Tuscan cuisine, and the newly created culinary school called the Culinary
Institute of Tuscany, where Olive Garden culinary teams will learn firsthand
more about Italian cooking techniques, food, wine and culture.
According to Brad Blum, the president of Olive Garden, "Olive Garden is
passionately committed to providing each of our guests with a genuine Italian
dining experience and we draw from the heart of Italy in everything we do.
"This partnership, which started out several years ago as a friendship and
shared dream between myself, Daniela and Sergio, draws us even closer to the
Italian culture, food and lifestyle that we celebrate at each of our Olive
Garden restaurants." (So much for Tony May's worries about authenticity).
The bottom line is that Olive Garden, like so many of the more successful
chains, is doing a masterful job at positioning their restaurants to the
ever-growing market of people who are dining out more often. The Italy thing
is a brilliant extension of their overall marketing presentation to attract
more and more customers to their restaurants. And let's face it, they are
offering something that totally separates themselves from the San Domenicos'
of the world. You can get an ample serving of Spaghetti with Meat Sauce for
seven dollars and ninety-five cents (toss in two additional bucks, and
they'll add Italian sausages or meatballs).
We're really not talking about Italian vs. Italian - we're talking about
apples and oranges. A meal at San Domenico has almost nothing to do with a
meal at Olive Garden, nor should it. They both do what they do very well,
and they cater to an entirely different audience.
This is also not to dismiss the impact of the chains on the independent
restaurant community, because there is much to worry about. Having said
that, let's return to the Food Arts article by Stephen Michaelides. He
presents a simply awesome quote from Drew Nieporent which in my mind, tells
the whole story..."You can't clone the individual talents of people. You can
take an idea or a recipe, but you can't take somebody's soul; and that's what
makes independents distinctive and successful."
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