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A Tale of Two Seatings Part II By Ian Maksik, "Professor of Service"
Read Part I, where Ian gives a serious critique of his group's dining experience.
Monday's show traffic was intense. The group really wanted to end the day with a more relaxed dinner, especially one that would calm and comfort the two Service Mavens in the party. Bob suggested calling the concierge at the Four Seasons Hotel for advice for he'd been involved in training several Four Seasons and Ritz Carlton operations. The concierge made several suggestions among which was finally to dine in his fine establishment at the Four Seasons.
We arrived at the Four Seasons slightly later than the previous day. The restaurant was strategically located on an upper level instead of directly off the street. Upon exiting the elevator we heard the calming sound of a fountain and were immediately comforted by soft heavenly music, perhaps violin, flute and harp. The hostess greeted us with, "Good Evening Mr. Nilsson welcome to The Four Seasons. It's a pleasure having your party with us this evening."
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