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The Psychic Benefits of Creative Customer Service! By Paul C. Paz
The other day I was waiting on a couple and in the innocuous routine of engaging conversation (small talk) I discovered that they were in from out of town. I also overheard their celebrating! Celebrating that the wife's doctor visit finally turned out "negative". I could tell they were ecstatic by their exhilaration so at the end of their meal I presented them with the house "freebie" for special occasions: a scoop of ice cream with a birthday candle. They were surprised and delighted!
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