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Running Your Business: The Hidden Costs of an Unclean Restroom By Shannon Jones
Restaurant owners spend untold millions of dollars each year on market research-agonizing over every last detail related to their establishment's menu, the décor, the server attire, and anything else affecting diner satisfaction, customer return rate and, of course, profitability.
But who would guess that one of the most important factors influencing the success or failure of a restaurant is measured behind closed doors-in the washroom?
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