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Restaurant PR: Do I Really Need a Publicist?By Miriam Silverberg
Are you hesitating about hiring a publicist or, if you have one, do you stop before writing that final zero on the monthly check, and think, "I can do that myself." Suuure, you can!
But just to be certain, take this little test. Imagine you have a three-year-old and the
best preschool in the city just turned down your little genius. Do you think you could
sit across from the school's director and listen dispassionately and objectively as she
tells you exactly why she wouldn't take the kid if he came attached to a million-dollar
bequest! Not so sure anymore, are you?
That's exactly what a publicist has to do sometimes and worse. That's what I've done
when a journalist or a television producer chews me out for even thinking they might
be interested in my client. And then I have to listen while they ask why I'm even
representing this client and do I really think I can do anything for them? Well, yes,
actually I do.
And after you've been chewed out, you can't say what you'd like to, that the producer
is such an idiot he wouldn't recognize a story if Bush's daughter eloped with the
handyman! No, you have to sit there and laugh or if on the phone, count to ten and
think of another idea to pitch.
You see, you must be thick skinned and not take it personally when you're rejected.
And a publicist is rejected more often than Cinderella was rejected by her stepmother.
Publicizing yourself is like the lawyer representing himself and having a fool for a client or the doctor operating on a family member. It can't be done, or at least it shouldn't be done.
When you represent yourself, you can't possibly be objective. You are so emotionally
involved that you can't think clearly and you're bound to say the wrong thing and make
the wrong person angry. And anyone who can ever help you in any way at any time is
definitely the wrong person. You see, just because the reporter says no now doesn't
mean he will say no four months from now. It's entirely possible that a few months from
now he will call you...but not if you bawled him out when he said no.
A publicist, if he or she is good, knows when to back off and return to fight another
day. When I'm turned down, of course it hurts. Especially if I think my client is so
terrific that I can't understand why everyone else doesn't agree with me.
Actually, there's a lot to be said for a publicist retaining the mentality of a hired gun.
That way you're more objective, thinking clearly and better able to help your client.
When a producer says no, I can take it because he's not turning me down, he's turning
down my client.
There's something else to consider. Many people in the media prefer not to work with
anyone who does not have a publicist for the reasons I've just mentioned. It's easier
for them. Publicists are more professional, know what journalists want and a good
publicist is like a supermarket--one-stop shopping. Everything the journalist needs is
right there. Dealing directly with a restaurateur means running up against hurt feelings,
unreasonable expectations ("you mean my restaurant won't be on the cover and get
four inside pages?") and not getting requested information timely.
A very dear friend who is in a position to throw a lot of business to my restaurant clients tells me she will only work with a restaurant that has a publicist. Why? Because it's just easier.
Another point to consider is, are you sure you want to go into the publicity business?
When you represent yourself, in effect that's what you're doing. And believe me, the
publicity business is not easy and it can't be done in your spare time.
If, having read this, you still think you can do it yourself, try it. It's very possible that,
now knowing the pitfalls, you will be successful. I've had clients who were terrific at
publicizing themselves.
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